FAQ

Ordering

• Can I also order from you as a consumer?
• I have added products to my shopping cart, but do not want to order immediately. Can I save the shopping cart?
• On the quotation I see that it is only valid for 1 day. However, I want to order when the permit for my project has been finalized. Can I count on the same prices?
• I want to adjust my order. How do I do this?
• I have received a quote from you, but now I want to change something in the products to be ordered. How do I do this?
• Why is there additional reinforcement/extra reinforcement/unforeseen reinforcement in my quotation?
• What do you need to make an offer?
• I want to order reinforcement now, but not receive it immediately. Can I change the delivery date myself?
• The quotation shows straight bars/link cages. The 3D model shows bent bars/link cages. How is that possible? 

Shipping and delivery

• Can I pick up my order myself?
• How fast can you deliver my order? 
• What are the shipping costs if I order from you?
• What does Express delivery cost?
• I only received half of my ordered reinforcing mesh. How is that possible?
• I have only received part of my order. How is that possible?

Returns 

• Can I return the delivered products?
• Can I return as a business customer?

Products

• Which concrete spacers do I need?
• How many concrete spacers do I need?
• How many spacers do I need for a rebar cage?
• I see that the concrete spacers have a narrow and wide side. How should I place the spacers?
• I am going to pour a thick concrete floor and a single layer of reinforcing mesh will be placed in it. The reinforcing mesh must be at the top layer of the floor. How do I raise the mesh?
• How should I overlap my reinforcing mesh?
• What quality rebar do you supply?
• I want to make a pergola from rebar. What should I order?
• How do I mount the supplied hooklinks/linkcages  to connect the reinforcement of the floor to the foundation?
• I see two different options on the site for a corner connection of rebar cages: a cage with bayonet and a solution with U-links. Which solution should I choose?
• The bill of materials shows straight bars/link cages. The 3D model shows bent bars/link cages. How is that possible?