> Can I pick up my order myself?No, you cannot pick up from us. Our deliveries come from various locations in the Netherlands. It is not desirable to collect goods yourself from the locations. We are happy to deliver the reinforcement.
> How fast can you deliver my order?Delivery time depends on the products you order. There is a different delivery time per product, but the average delivery time is 5 working days. You can also choose Express delivery. The delivery time is then shorter, but the costs for delivery are somewhat higher. The delivery time starts from the moment we have received the payment. Click here for an overview of the delivery times.
> What are the shipping costs if I order from you?The shipping costs depend on the products you order. The length of the product in particular determines the price. If you fill a shopping cart on the website and go to the order overview, you will immediately see the shipping costs. When we make a quotation for you, the shipping costs are clearly indicated. Or take a look at our overview of the shipping costs.
> What does Express delivery cost?For orders with an Express delivery a surcharge applies. Depending on the size of the order, this surcharge is between €60 and €350 (excl. VAT). The amount of the surcharge is clearly stated in the order overview during the ordering process.
> I only received half of my ordered reinforcing mesh. How is that possible?We find it very annoying if your delivery is not complete. But if you think you have received half of the reinforcing mesh, we would like to ask you to count again. The mesh are stacked alternately which means that not all flying ends protrude everywhere. See images below.
> I have only received part of my order. How is that possible?An order may consist of several deliveries and be delivered by different carriers. Do you have more products on your invoice than on your shipping confirmation? Then the rest of your order will be delivered at a later date. You will receive a separate shipping confirmation for each partial delivery with the planned delivery date.
Delivery and shipping costsWe deliver daily throughout the Netherlands and Belgium. We deliver from Monday to Friday.
Shipping costsShipping costs are displayed in the order overview in the shopping cart.
Order with standard delivery timesShipping costs are shown in the order overview.
Express deliveryExpress delivery is subject to a surcharge. Depending on the size of the order, this surcharge is between € 60 and € 200 (excl VAT). After selecting Express delivery, you will immediately see what the costs are for you.
Self collection is not possible.
Free shipping for orders with a length of up to 6 meters from € 1,200 (excl. VAT) and for orders with a length of up to 12 meters from € 3,000 (excl VAT).
Wadden IslandsWe do not deliver directly to the Wadden Islands. However, we can deliver to transport companies on the mainland that will then transport the goods to the islands.
Select desired delivery dateDuring the ordering process, you can select the desired delivery date. We will do our utmost to deliver on this date. The final delivery date will be confirmed via email.
What time will the delivery arrive?You will be informed when the order will be delivered and unloaded. One day before the delivery date you will receive a time indication if available. We do our best for a time indication, but this is not always possible.
On the day of delivery, the driver will call approximately 30 minutes before delivery. Our products are shipped via external carriers therefore unfortunately we do not have earlier information about the time of delivery.
An order may consist of multiple deliveries and be delivered by different carriers. You will receive a separate shipping confirmation for each partial delivery with the scheduled delivery date.
UnloadFrom the public road, we unload at the desired location. We do not have a truck-mounted forklift. We unload next to the truck.
If you want to unload on your own property and the truck has to enter your property to do so, any damage is at your own risk.
