Not satisfied? If a purchased product does not meet the requirements or wishes, our sales department will be happy to help you. We can be reached at +31 88 0287800 or send us an email .
If this does not lead to a solution, it is possible to register your complaint with Qshops or submit it to the European online dispute resolution platform.
Revocation / returns The right of withdrawal applies if the customer is a natural person who does not act in the exercise of his profession or business. Business customers therefore have no right of withdrawal.
When purchasing products, you have a reflection period of at least 14 days. 1. The reflection period starts on the day after you have received the product or that it has been received by a third party designated by you; or: a. if you have ordered several products in one order: the day on which you, or another person designated by you - not the carrier - received the last product. We may, if we have clearly informed you about this prior to the ordering process, refuse an order for several products with different delivery times. b. if the delivery of a product consists of several shipments or parts: the day on which you or another person designated by you - not the carrier - received the last shipment or the last part; c. in the case of contracts for the regular delivery of products during a certain period: the day on which you received the first product on a third party designated by you, other than the carrier. 2. You may terminate the agreement during the reflection period. 3. During the reflection period, you must handle the product and packaging with care. This means that you only unpack or use the product to the extent necessary to assess whether you want to keep the product. If you make use of your right of withdrawal, please return the product with all accessories supplied and if reasonably possible - in the original condition and packaging. We will inform you how you can do this. This information must be reasonable and clear by law. 4. If you make use of your right of withdrawal, you pay at most the costs of return. 5. We will reimburse all other costs that you have already paid, including delivery costs, as soon as possible, but no later than 14 days, counted from the day after you reported the withdrawal. If we do not come to collect the product ourselves, we may wait with a refund until we have received the product or you have demonstrated that the product has been returned. We will refund you at the first time.
Exclusion of right of withdrawal Sometimes you have no right of withdrawal. We must then state this clearly and before the contract is concluded. It's about:
1. Products or services whose price is subject to fluctuations in the financial market over which we have no influence and which fluctuations may occur within the withdrawal period; 2. Products manufactured to your specifications, which are not prefabricated and which are manufactured based on your individual choice or decision, or which are clearly intended for a specific person;
Dissolution by withdrawal 1. You can terminate the agreement free of charge within the reflection period and even if you have not yet received the order 2. To make use of the right of withdrawal, you must notify us of the withdrawal. This can be done through the model withdrawal form or in another unambiguous manner. 3. If we make the notification of withdrawal electronically possible, we will immediately send a confirmation of receipt upon receipt of this notification. 4. We may ask you the reason for the withdrawal, but you do not have to give it. 5. You must return the product to us as soon as possible, but within 14 days from the day following the notification referred to in paragraph 2, or hand it over to (an authorized representative of) us. This is not necessary if we have offered to collect the product ourselves. In any case, you have complied with the return period if you return the product before the reflection period has expired. 6. You return the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by us. 7. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with you. 8. You pay the direct costs of returning the product. If we have not notified you to bear these costs, or if we indicate that you bear the costs yourself, you do not have to pay the return costs. 9. If you use your right of withdrawal, all additional agreements will be terminated by operation of law. 10. We will use the same payment method as the one you used for reimbursement, unless you agree to a different method. The refund is free of charge for you. 11. If you have opted for a more expensive method of delivery than the cheapest standard delivery, we do not have to reimburse the additional costs for the more expensive method.
Download the withdrawal form here.
